Customer Service Policies of Responsive Beach

Customer Service

For fastest service please use the Contact Us form in the footer below. Customer service phone number is 858-750-0375

Privacy Policy

We do not track you in any way. We do not sell or share any information about you in any way. We have Google Analytics installed which collects anonymous data about your visit to help us improve our SEO.

Credit Card Security

This website is certified secure. You enter you credit card details on a secure page (https). We do not store your credit card details. Your credit card transaction is processed on the ultra-secure servers of www.elavon.com.

Pricing of your Website Project

Every project is unique, and each project is priced individually. Pricing is clearly stated on the invoice for your deposit (which is generally 33% – $250 min).  If you misplace your invoice please ask for a new copy. If you change your requirements after work has begun the price for your project may go up or down, and the completion date may change.

Scheduling and Completion of your Website Project

The scheduled start date range and completion date range is clearly stated on the invoice for your deposit. If you misplace your invoice please ask for a new copy. If you change your requirements after work has begun completion date may change. If you do not provide images, text or other content on the schedule agreed to that may postpone the completion of your project, and may increase the cost.

Delivery of your Website Project

WordPress websites are developed on a live server. Usually this will be done in a sub-directory at you current host or if you are changing hosting at a temporary URL on the new hosting server. After initial completion you will have a chance to thoroughly review your new site before going live. Generally the cost of configuring your hosting server and going live is $50. However if there is something unusual about your hosting service there may a reasonable additional fee  up to $200. Once the website is live it will be considered delivered and your 30 day review period will begin.

Changes during and after the Website Review Period

After your website is live you will have 30 days to evaluate it. During that period reasonable changes required to create the website that was originally agreed to will be done at no charge. After 30 days most changes will be billed at $48 per hour. If a change is ever at any time in the future required because in our opinion we have made an error, a change which in our opinion will correct the error will be done at no charge.

Refund Policy

If you cancel your project before work has begun we will refund your deposit in full.  If we determine that we will not be able to create the website that was originally agreed to and no new agreement can be reached we will refund your deposit in full.  If you change your requirements after work has begun and we determine that we cannot fulfill your new requirements we will refund your deposit less $48 for each hour we have worked on you site. If $48 for each hour we have worked on you site exceeds your deposit you will be responsible for the balance.

Security

This website is certified secure.